All cancellations require 30 days notice. If you are OUTSIDE of the agreed-upon term of membership, you may cancel with the amount of notice spelled out on your membership agreement for any reason. You can cancel in gym with a manager by giving the appropriate notice, filling out a cancellation form and paying a prorated amount to stop your billing. You will get a copy of the form as a receipt that the process is complete. We will cancel the membership based on the appropriate amount of days notice, collect a pro-rate, and stop your billing.
If you are INSIDE your first year of membership, you may cancel with appropriate notice (specified on your membership agreement) for the following reasons: relocation, medical or job loss.
RELOCATION: If you relocate more than 25 miles away from any Urban Movement, you may cancel your membership with proof of relocation, such as a utility bill, lease or deed to a house, or a letter from your human resources department stating you have been relocated to another region.
MEDICAL: If your doctor finds you medically unable to workout for more than six months, we will just need a letter from your physician. They do NOT need to give us specifics, just their medical opinion that you are unable to work out for at least six months. You may deliver this note in person to your club’s General Manager and fill out a cancellation form, or you may send the doctor’s note with your request that your membership be canceled to your home club. Please include your most recent contact information in case we need to follow up with you.
Otherwise, if you cancel INSIDE the term for any other reason there will be a fee charged of 50% of the remaining balance.